Terms of Service: Last updated: 18 August 2018
IMPORTANT: Your use of this website, and your use of my services, whether or not any specific service(s) are described below, is subject to your acceptance of these Terms of Service. By using this website and/or booking my services, you will be indicating your agreement to the following:
- that you HAVE READ these Terms of Service, including the rules of conduct and communication listed below, in their entirety;
- that you AGREE with these Terms of Service in their entirety;
- that you WILL ABIDE BY the rules of conduct and be bound by the conditions listed below, without exception.
If you do not wish to accept these Terms of Service, you should not use this website, and you should not book my services. It is your sole responsibility to stay up to date on these Terms of Service and I reserve the right to change these terms at any time without notification.
My practice is a private massage / bodywork service intended for men only. The fact that I do not offer my services to women is not intended as discriminatory but is simply due to practical reasons of consent. For the same reasons of consent, I do not offer services to male/female couples, and also to protect myself from any liability that might arise in such a situation due to non-consent.
Other than offering my services exclusively to men, I do not discriminate on the basis of sexuality, age, appearance, race, disability, or any other status protected by the Ontario Human Rights Code or Canadian law.
Notwithstanding the above, if necessary for reasons of my personal well-being and safety and/or the well-being and safety of my clients, acceptance of any person as a client for my services is at my sole discretion, and I am under no obligation either to accept any person as a client or to provide a reason for their non-acceptance.
Standards of behavior
When it comes to my treatment of clients, courteous, professional demeanor is the bottom line. In return, I expect a reasonable standard of courteous behavior from my clients.
Under the influence: Please don’t turn up under the influence, I won’t be able to go through with the session, and you may forfeit your deposit, if any.
My services are for relaxation / general well-being. Although they may have therapeutic benefits, I am not guaranteeing that this will be the case.
I will make every reasonable effort to provide appropriate services to my client according to my knowledge and experience, and in a clean, safe, secure and private environment. If I feel unqualified to deal with a certain situation or problem, I will inform the client immediately; and refrain from treating conditions that lie outside my area of expertise.
I do not guarantee any specific results. Many factors come into play in a shiatsu or massage session over which I have no control, including the health condition of the client in general and at the moment of treatment.
I am not a medical practitioner. My services are offered for interest and enjoyment only and my intent is to provide clients with a service that may improve your overall relaxation and also may enhance your well-being. No marketing copy or other content on this site, nor any statement made by me during conversation with you, should be understood as offering cures or medical treatments for any specific condition, or as guaranteeing any specific result.
Before your session, please provide me with any information about your health that might affect how I treat or touch you. (for example, “I’ve just had knee surgery;” “I’m under a lot of stress at work.”). During the session, please provide any feedback that will enhance your comfort (i.e. “I’m feeling cold,” “Please avoid touching my feet, they’re very sensitive.” etc.)
Privacy and confidentiality
I will protect the privacy of your identity, your information, and your person. I will as a matter of policy keep all client information confidential and secure, meaning:
My cellphone and computer on which I store and/or use any such information are accessible only to me and are protected with strong passwords; I will not verbally or in writing share such personal information with ANY third party.
Use of cell phones / email addresses: Your communication with me on a cell phone or via email will indicate, unless you explicitly state otherwise, that I may freely communicate with you using that cell phone number and/or email for the purposes of arranging your session and following up. If you must not be contacted, it is your sole duty to inform me of this.
Although I understand if you are unable to text for reasons of confidentiality, this may affect our session. For example, if I need to re-arrange a session and can’t contact you in time, you may be inconvenienced. I make every reasonable effort to contact you in such cases, of course.
Privacy of the session space: All sessions are by appointment only, and my premises are private. “Private premises” means that: no one can enter my premises without my knowledge and unless they have been invited here by me at a specific time. My premises are not publicly accessible.
What I guarantee in terms of session privacy: I guarantee that the session space will either be in a self-contained room behind closed doors OR another space in my premises that I in my sole discretion deem private. I also guarantee that no one except the client and myself will enter the treatment space during the session. By attending a session, you indicate your agreement with this specific and limited definition of the private session space which I will provide.
What I guarantee in terms of the session location: The video that is available for you to view by following the link on this site was created several years ago and it reflects the decor and ambience of my studio at that time. I am not representing that this is the exact layout, decor or ambience of my current treatment space.
From time to time, I make changes to the treatment space, for example by decorating and painting, and during those times I may relocate the treatment space to a different area of my premises. Regardless of the reasons, by booking an appointment, you are booking my services, not a specific set up or location.
Special offers: a.k.a. “Deals”
From time to time I may choose to offer discounts on the regular pricing for sessions. Offers are usually made to attract new clients and for one or two appointments only. Other special offers are applicable to everyone. Read the offer carefully to understand who it is targeted to. I am NOT obligated to, and WILL NOT honor offers that contain typos or errors, or ones that have clearly expired.
Fees, payments, appointments and cancellations
For the purpose of these Terms of Service, “Cancellation” means:
- That you have taken appropriate action to advise me of your inability to attend your appointment, and have done so in a timely way;
- That if you fail to advise me or fail to do so within this time limit, you are deemed to have “missed” your appointment (“no-show”).
Cancellations: This section applies to Pre-paid clients only :
Fees are non-refundable.
This means what it says: No refunds at any time, for any reason, no exceptions. I guarantee to give you all the time you have booked and paid for, subject to your agreeing to the times, and subject to the requirements discussed elsewhere in these Terms.
“No-fault” cancellation policy: This policy, which applies ONLY to pre-paid clients, is meant to cover an occasional emergency, and I do make a distinction between an occasional event and behavior that I deem unreasonable. This policy is offered as as goodwill value-add and incentive for my prepaid clients.
- It has no monetary value,
- It does not represent any portion of the fees paid for packages, and
- I reserve the right, in my sole discretion, to: revoke it at any time from an individual client, or generally from the package deals; or to change its details, without prior notification, and without any such revocation or change affecting any of the other policies in this Terms of Service.
You have the responsibility to inform me as soon as you know you cannot attend. As a pre-paid client, if you cancel by informing me that you cannot attend, and no later than 15 minutes after the start of your booked appointment time, there is no penalty and no fees are forfeited. Please do your best to give more than this very minimum notice, which is intended for real emergencies. If you cancel repeatedly, even with notice, we will certainly have a discussion.
NO-SHOWs: If you “no-show” (do not attend and do not notify me at all) you will forfeit 100% of the fees, in other words, you will “lose” that session. NO EXCEPTIONS.
If I miss or cancel the appointment: I will always offer a reschedule and of course there is no penalty.
This section applies to single-session / pay at the session clients,
including new clients.
Fees are non-refundable.
This means what it says: No refunds at any time, for any reason, no exceptions. As you are not a pre-paid client, the issue should not arise.
CANCELLATIONS (this means you actively communicate with me ahead of time):
As you have not paid a deposit and have most likely booked “on the day”, there is no deposit to forfeit. You have one free cancellation with notice for the lifetime of your being my pay-as-you-go client.
Amount of notice: I request that you notify me if possible at least one hour ahead of time of your cancellation. Of course, if you know earlier, please let me know then.
At your second cancellation with notice I will require you to come on board as a pre-paid client as a condition of booking you for more sessions. You may choose either session by session or with a package. At that time the Pre-paid “no-fault” policy will apply.
NO-SHOWs: At my sole discretion, I may count you as a no-show any time from the start of your appointment time to 15 minutes past your appointment time, depending on the situation.
Whether you’ve seen me once or a hundred and one times, if you are not a pre-paid client, don’t turn up and don’t tell me in advance, or if you walk out without paying for the time you have booked, you will be liable for the full cost of the session. I may send you a request for the fee, or I may require payment of the fee in advance if you book again.
If I miss or cancel the appointment: I will likely offer a reschedule. However, since no fees have been paid, I am under no obligation to do so.
Fees are non-negotiable
My prices reflect my own assessment of the value of my services, and my assessment has been been validated many times over by a full roster of clients who willingly pay these fees. Therefore, on principle, and in fairness to my existing clients, I do not negotiate my fees.
Fees for outcalls / out of town bookings
I do not normally require pre-payment for outcalls within Toronto; however, please read the above cancellation policy, which applies.
Please note that under no circumstances will I agree to travel to an out-of-town appointment without some form of pre-payment. NO EXCEPTIONS.
All sessions, whether or not you are on time for the appointment, will finish on time using the full timeframe offered, which is 90 minutes.
Example: You are booked for a regular session at 2PM. You arrive at 2:30. Your session will finish no later than 3:30.
Couples massage; no booking on another person’s behalf
For me to be confident that my clients are attending voluntarily and with full consent, I do not accept bookings on behalf of a third party (i.e. you cannot book a session for you and your partner; each of you must book, or the partner should text or email separately to confirm they consent to the massage session).
As long as I receive explicit consent from both parties, I welcome male/male partners for massage.
I regret that, due to more complex issues of consent, I do not offer massage sessions to male/female couples.
Evenings, Weekends, Holidays:
How to book
If you would like an appointment for any time after 6 PM, send me your appointment request BY 5 PM.
If booking for a holiday or weekend in the day:
If you can, check on my availability in my calendar. Even better, text, call or send email in advance (the previous evening or early in the day for text/calls; a day or two in advance for email).
Requests for information:
Before you call and say “describe your service”, or ask detailed questions about what you will or will not experience, have a look at this website, including the blog posts, and my video in particular. Then, if there’s any info missing, I’ll be glad to fill you in.
You are also welcome to email me at firstname.lastname@example.org, but, again, please do a survey of this site first.
There is nothing comparable to actually coming for an appointment. I can’t predict if you will enjoy the session or not. That depends on many factors.
Any new experience requires a little risk and a leap of faith. I hope that the information presented here, and the fact that I have maintained this service for many years, and with many returning clients, will reassure you about my integrity, skills, and professional mindset. I look forward to seeing you soon.
Last updated: 18 August 2018