Terms of Service

Last updated:  10th January, 2018
IMPORTANT:

Your use of this website, and your use of my services, whether or not any specific service(s) are described below, is at your own risk and for your interest only.

By using this website and/or booking my services, you will be indicating your agreement to the following:

  • that you HAVE READ these Terms of Service, including  the rules of conduct and communication listed below, in their entirety;
  • that you AGREE with these Terms of Service in their entirety;
  • that you WILL ABIDE BY the rules of conduct and be bound by the conditions listed below, without exception.

If you do not wish to accept these Terms of Service, you must not use this website, and you must not book my services.  

It is your sole responsibility to stay up to date on these Terms of Service and I reserve the right to change these terms at any time without notification.


Our communications:

Communication is a two-way process. I strive to communicate with clarity, transparency and honesty, and to interpret these guidelines with reasonable flexibility.

Clarity means unambiguous communications that rely on active statements and responses rather than assumptions.
Transparency means that there is nothing hidden or unspoken regarding my practice, fees, guidelines or intent.
Honesty means that my statements are made in good faith, are verifiable and factually true to the best of my knowledge, and that my intent is to convey the truth of a situation.
Flexibility means:  “We’ll work with the situation”,  and that the spirit of the law, rather than the letter, should prevail.  However, I reserve the right to enforce these guidelines to the letter at any time if I feel it necessary for my safety and security and/or that of my client.


 Overview:  The nature of my practice; client behavior and responsibilities; my skills, what I provide; no guarantees.

My practice is a private massage / bodywork service intended for males only. This is because of its potentially intimate nature, and not because of any discriminatory bias against women.  

In my practice I do not discriminate on the basis of sexuality, age, appearance, race or any other factor.

Notwithstanding the above, and for reasons of my personal well-being and safety and/or the well-being and safety of my clients, acceptance of any person as a client for my services is at my sole discretion, and I am under no obligation either to accept any person as a client or to provide a reason for their non-acceptance.

Physical and verbal abuse:

I will not tolerate abusive language, insults, including homophobic language; uttered threats, whether overt or implied, or abusive text messages, nor will I tolerate physical violence of any degree directed against me or my studio and home.

Anyone, whether making an enquiry or attending as a client, who uses such language or engages in abusive behavior will be asked to leave my premises forthwith and, if I deem necessary, reported immediately to the police; and any fees forfeited.

Under the influence:

Any client presenting under the influence of alcohol or any substance will be refused treatment and any deposit forfeited.

Appropriate Services:

I will make every reasonable effort to provide appropriate services to my client according to my knowledge and experience, and in a clean, safe, secure and private environment.  If I feel unqualified to deal with a certain situation or problem, I will inform the client immediately; and refrain from treating conditions that lie outside my area of expertise.

I do not guarantee any specific results.  Many factors come into play in a shiatsu or massage session over which I have no control, including the health condition of the client in general and at the moment of  treatment.

I am not a medical practitioner.  My services are offered for interest and enjoyment only and my intent is to provide clients with a service that may improve their overall relaxation and also may enhance their well-being.

No marketing copy or other content on this site, nor any statement made during conversation with the client, should be construed as offering cures or medical treatments for any specific condition, or should be construed as guaranteeing any specific result.

 It is the duty of the client to:

1.  Provide truthful information about their health when asked, as well as providing any important information that would affect my treatment of them whether or not I have asked for this information

2.  Provide any feedback they deem necessary about the session as it progresses, if this feedback is required for their comfort.


Privacy and confidentiality

I consider it my duty to protect the privacy of your identity, your information, and your person.  I will as a matter of policy keep all client information confidential and secure, meaning:

My cellphone and computer on which I store and/or use any such information are accessible only to me and are protected with strong passwords;

I will not verbally or in writing share such personal information with ANY third party.

Use of cell phones / email addresses:
Your communication with me on a cell phone or via email will indicate, unless you explicitly state otherwise, that I may freely communicate with you using that cell phone number and/or email for the purposes of arranging your session and following up.

If you must not be contacted, it is your sole duty to inform me of this.  If you must not be contacted, I will not be held responsible for any miscommunications or errors regarding your session.  It is a basic requirement that  I be able to contact you on the day in case of an emergency or need to reschedule.

Privacy of the session space:
All sessions are by appointment only, and my premises are private.  “Private premises” means that:  no one can enter my premises without my knowledge and unless they have been invited here by me at a specific time.  My premises are not publicly accessible.

What I guarantee in terms of session privacy:
I guarantee that the session space will either be in a self-contained room behind closed doors OR another space in my premises that I in my sole discretion deem private.  I also guarantee that no one except the client and myself will enter the treatment space during the session.  By attending a session, you indicate your agreement with this specific and limited definition of the private session space which I will provide.  

What I guarantee in terms of the session location:
The video that is available for you to view by following the link on this site was created several years ago and it reflects the decor and ambience of my studio at that time.  I am not representing that this is the exact layout, decor or ambience of my current treatment space.  From time to time, I make changes to the treatment space, for example by decorating and painting, and during those times I may relocate the treatment space to a different area of my premises.

My primary concern is always to provide a clean, private and comfortable treatment area in which to connect with my clients and to treat them with the same professionalism and expertise no matter where I am located.

Special offers:  a.k.a. “Deals”

From time to time I may choose to offer discounts on the regular pricing for sessions.  I strive to be fair with this, by differentiating the clientèle for these special offers from regulars.

For example, offers are usually made to attract new clients and for one or two appointments only.  Other special offers are  applicable to everyone.  Read the offer carefully to understand who it is targeted to.

I am NOT obligated to, and WILL NOT honor offers that contain typos or errors, or ones that have clearly expired.


Fees, payments, appointments and cancellations, in detail.

Cancellations:

For the purpose of these Terms of Service, “cancellation” means:  that you have advised me of your inability to attend your appointment within the time frame set out below.  If you fail to advise me within this time frame, you are deemed to have “missed” your appointment (“no-show”).

Fees are non-refundable.  If you cancel an appointment, the no-fault cancellation policy means you can rebook at any time, UNLESS your cancellation is the result of a “no-show” (not turning up and not notifying me).  In this case, unless your no-show is the result of an emergency, you will forfeit the session.  In the case of emergency, we’ll work out a solution. It is always my aim to give the benefit of the doubt to the client.

If I cancel an appointment or fail to be present, I reserve the right to rebook the session, and you must make a reasonable effort to find a mutually agreeable time.


Cancellations:  Pre-paid clients :

Fees are non-refundable. 

If you cancel, I MAY need to charge a cancellation fee if it is beyond your cancellation deadline.  Whether or not you pay also depends on your circumstances and, frankly our professional relationship.  If we can rebook within a week or so, I may waive this fee at my sole discretion.

> If your appointment is BEFORE 12 noon, your cancellation deadline is MIDNIGHT

> If your appointment is AFTER 12 noon, your cancellation deadline is 8AM or FOUR HOURS before your appointment.

If you miss your appointment (no-show, with no notification to me), I will almost certainly hold your deposit. Again, we’ll work with the situation.  If we can find a way to rebook that works, I may waive this fee.

If I miss or cancel the appointment:

I will offer a reschedule.  You must make a reasonable effort to find a mutually-agreeable time.

If you cancel the first rescheduled appointment, you may reschedule twice more.  If you cancel the second and third rescheduled appointments, you will forfeit your deposit.

If you miss (“no-show”) the first rescheduled appointment you may reschedule once more.  If you cancel or miss the second rescheduled appointment, you will forfeit your deposit.

Cancellations: Non-pre-paid clients, including new clients:

If you are an existing client and occasionally cancel with notice, there’s usually no problem.  I realize that clients have busy lives and that life is not always predictable.  I strive to give clients the benefit of the doubt.

However, If you book then cancel numerous times, I will certainly want to discuss the situation with you to find out what’s happening. My solution may include asking for pre-payment before booking you in for any further sessions.

If you are a new client who has not paid a deposit, I may not rebook you, or I may ask for pre-payment before any new appointments.  Let’s work it out.

My goal always is to arrive at a fair conclusion.  Fair to you, and also fair to me. I have no desire to add to your woes if you’ve been stuck in traffic or in an airport lounge; if your boyfriend has left you, your girlfriend’s just called off the engagement or you’ve suddenly developed a case of measles.  I’ll try to understand. After all, I’m the guy who’s supposed to help you relax and go with the flow.  Each situation is unique, which is why I don’t set out hard and fast rules for such events.

If I miss or cancel the appointment:

If I miss or cancel the appointment, I will offer a reschedule.  However, since no fees have been paid, I am under no obligation to do so.


My fees are non-negotiable

I consider my fees to be extremely reasonable in view of the service I provide, my level of skill and my experience.

However, even if you consider them high, my prices reflect my own assessment of the value of my services,  and my assessment has been been validated many times over by a full roster of clients who willingly pay these fees.

Therefore, on principle, and in fairness to my existing clients, I do not negotiate my fees.


Evenings, Weekends, Holidays:  How to book

Summary:  Please book evening times by 5 pm.  Give a little more lead time for weekends and holidays.

In detail:

I endeavor to be available during evenings, weekends and holidays, i.e., when clients who work “regular” hours will normally have free time for a session.

PLEASE:  If you would like an appointment for any time after 6 PM, send me your appointment request BY 5 PM.   That way, if I am NOT free, you will have time to find another option, and if I AM free, I will be able to plan my evening around your appointment.

If booking for a holiday or weekend in the day:  If you can, check on my availability in my calendar.  Even better, text, call or send email in advance (the previous evening or early in the day for text/calls; a day or two in advance for email).

Requests for information:

Before you call and say “describe your service”, or ask detailed questions about what you will or will not experience, have a look at this website, including the blog posts, and my video in particular.  Then, if there’s any info missing, I’ll be glad to fill you in.  You are also welcome to email me at david@bodyworktoronto.ca, but, again, please do a survey of this site first.

There is nothing comparable to actually coming for an appointment.  I can’t predict if you will enjoy the session or not.  That depends on many factors.  Any new experience requires a little risk and a leap of faith.  I hope that the information presented here, and the fact that I have maintained this service for many years, and with many returning clients, will reassure you about my integrity, skills, and professional mindset.

I look forward to seeing you soon.

Last updated:  10th January, 2018

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